Introduction

At Qbook800, we are committed to providing you with the highest quality QuickBooks products and services. If you are not completely satisfied with your purchase, our return policy outlines the steps you need to follow to request a return or refund.

Software Returns

1. Eligibility for Return

   • QuickBooks software purchased directly from Qbook800 is eligible for return within 30 days of the purchase date.
   • The software must be unopened, unused, and in its original packaging.
   • Digital products (downloadable software) are non-returnable and non-refundable once the product key has been delivered.

2. Return Process

   • To initiate a return, please contact our customer service team email us at returns@Qbook800.com with your order number and reason for the return.
   • Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.

3. Refund Process

   • Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days.
   • Refunds will be issued to the original payment method used at the time of purchase.
   • Shipping and handling charges are non-refundable.

Service Cancellations

1. Eligibility for Cancellation

   • Service agreements (including support, training, and consultation) can be canceled within 14 days of the initial agreement date for a full refund, provided that no services have been rendered.
   • If services have already been provided, a prorated refund will be issued based on the amount of service completed.

2. Cancellation Process

   • To cancel a service agreement, please contact our customer service team email us at support@Qbook800.com with your agreement details and reason for cancellation.
   • Our team will confirm your cancellation and process any applicable refunds within 7-10 business days.

Custom Solutions

1. Eligibility for Refund

   • Custom solutions, including tailored QuickBooks configurations and custom accounting services, are non-refundable once the project has commenced and work has begun.
   • If you are not satisfied with the service provided, please contact us to discuss your concerns and we will work to resolve the issue to your satisfaction.

2. Resolution Process

   • Please contact our customer service team email us at customsolutions@Qbook800.com to discuss any issues with your custom solution.
   • We are committed to ensuring that you are satisfied with our services and will make every effort to address and resolve your concerns.

Contact Us

If you have any questions or need further assistance with our return policy, please do not hesitate to contact us:

• Email: returns@Qbook800.com
• Address: Qbook800, 37 South Hanover Drive Springfield Gardens, NY 11413
• Contact: +1 (888) 568-5408

Thank you for choosing Qbook800. We value your business and are dedicated to providing you with the best possible service.